BOOKINGS AND CONDITIONS INFORMATION

CHECK -IN

Rooms are available from 2 pm on the day of arrival.
If you are planning to arrive after 8 pm, please let us know your arrival time.

CHECK-OUT

Check out on departure day is before 10 am to allow rooms to be made ready for new guests.

LADINA WELLNESS

Access to Ladina Wellness is allowed with the bathrobe and slippers to be found in your room (except for Bucaneve and Genziana type rooms). These can also be collected from hotel reception on payment of a small deposit.

PETS

Small pets (max 12 kg) are admitted in certain types of room only and permission must be applied for on booking. €15 per day is payable and any damage is payable separately.

USE OF BICYCLES:

Those renting bikes are assumed to be physically fit and technically able to use them. Users requesting bicycles must therefore confirm their ability to use them.
Bicycles are to be used exclusively as a means of transport and must be treated with care, common sense and diligence in order to avoid damage to the bikes, themselves and any accessories.
Users are responsible for bikes until they are returned and for damage to themselves, bicycles, third parties and things while they are using them. The hotel is liable for no compensation whatsoever.
During use users are not covered by insurance and the bikes themselves are not covered by vehicle insurance. Users must thus comply with the Highway Code. The hotel is in no way responsible for any inappropriate use of bicycles or non-compliance with the Highway Code.
In the event of loss of keys and accessories or damage, the hotel will require clients to pay whatever is necessary to repair bicycles on the basis of price lists and supplier estimates. In the event of theft users are liable to pay the hotel the agreed sum of €500.
Bike rental by users implies knowledge of these regulations and constitutes unconditional agreement to them.
Users must also use the keys supplied whenever bicycles are left unsupervised.

USE OF THE LAUNDRY

A domestic type washing and drying machine is made available for guests’ use at a cost of €5 for a wash-dry cycle complete with detergent capsule and softener. The instruction manual is available in the laundry showing use instructions, temperatures and times for wash/dry cycles. The hotel is not liable for any damage which may occur during washing and drying or for any errors made in programming the machine. Any damage caused by inappropriate use of the machine is payable by clients.

CHANGES TO BOOKINGS AND CANCELLATIONS

  • within 30 days of arrival the whole deposit will be returned;
  • within 15 days of arrival deposits will be kept for future stays of equal length during the season;
  • after the 14th day before arrival no refund is payable as in the case of no shows, delayed arrival or early departure. 100% of the services booked and unused will be payable.
  • The wellness centre is open every day from 3 to 7.30 pm.